The Customers are Always Right !

There were four register open at the time that I was standing on line getting ready
to make my order. I was called to the first register and greeted politely by the staff. I told
her that I wanted a burger with exactly four pickles and I can see the change in her facial
expression already. She was ready to hit it on her register but stalled for a minute and
looked up at me and said that she doesn’t think that she can do that. I responded by asking her why I couldn’t ask for extra pickles on my burger. She asked me to wait for a minute so that she can ask the person on the next register on how to punch the order onto the register. He came over and asked me what I wanted. I told him that I wanted a burger with exactly four pickles and an order of small fries well done with no added salt. He immediately punched it into the register and told me that it was three dollars and one cent. It took the two staff about four to five minutes to actually take down my order. My burger was done in about a minute or two but my fries took more than eight minutes to make! I stood there and watched about three people receiving their orders before me even though they came after me.
While the first staff was taking my order she didn’t seem annoyed or aggravated, but more surprised. She stalled with the register for a while and then told me that she didn’t think that she was able to take the order. She was always smiling and didn’t give me an attitude at anytime during the time that I was making my order. The second staff just took my order. He didn’t seem like it annoyed him either but, he never smiled. He just asked me and punched it in the register and told me the total and went back to his register. While I was waiting for my order and had seen that my burger had came out the staff that had originally tried to take my order did tell me that my fries will take about two minutes to be finished. After I had received my order I had checked the burger and there were exactly four pickles in it and the fries were golden and there were no salt added.
I felt the first staff didn’t want to upset me when trying to tell me that she couldn’t take my order, but I think that she needed more training. She didn’t know how to accommodate me instantly when I told her how I wanted exactly four pickles. I felt as though her communication was okay. She smiled during the whole process and never made me feel uncomfortable or that she was annoyed in anyway. However, with her trying to deny my order in the beginning I felt as though it was not good customer service. The second staff was more organized; he knew what he was doing. Even though he didn’t make me feel like he was annoyed but, he should have greeted me with a smile. He communicated clearly and did not deny my order.
If I was brought in as a consultant for McDonald’s to help them improve their efficiency during special order the first and most important recommendation is to never deny a customers order. I felt that if she didn’t deny my order and just went directly to go get help then the customer services will be greatly improved. To deny a customer’s order is denying business and I think that was the worst thing that happened during my ordering process. I also think that the back should be more prepared for special orders, such as my fries. Many people do not like salt on their fries and they took a long time to make it.